Frequently Asked Questions

How can we help you?

Answers to the most common questions about the platform, your account, properties and payments.

General

We're a platform that brings together verified agencies, professional agents and private owners in one place, to make buying, selling and renting real estate easier.
Yes, searching and browsing properties is completely free for all visitors.
The platform is available in Albanian, English and Italian.

Account & Security

Click the “Sign up” button at the top of the page and follow the steps. You can register with email or with a Google account.
On the login page click “Forgot password?” and you'll receive a reset link in your email.
Yes. Your data is stored encrypted and is not shared with third parties without your consent.

Properties

Once logged in, go to “Add property” in your dashboard and fill in the details and photos.
Yes. Every agency goes through a verification process before being activated on the platform.
Click the heart icon on the property card. Your saved properties appear in the “Saved” section of your dashboard.

Payments & Wallet

The wallet lets you pay for ads and premium services without entering your card details each time.
We accept standard cards and other methods will be added over time.
Refunds are reviewed case by case. Contact us through the contact page for more details.

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